Here are a few frequently asked questions — with answers — in regard to the audiovisual capabilities of our classrooms. If you do not see the answer to your question, please contact us at 972-883- 4980 or send us an email.
FAQs
I am a new staff or faculty member who needs to have a classroom technology orientation. What should I do?
(If you have used the classroom technology in the past, but need a refresher do not hesitate to ask.)
Send us an email to let us know when you are available so that we can set up a time for an orientation session. Make sure to set aside 15 to 20 minutes for the session and bring any teaching materials you may have questions displaying to your class. Each classroom is permanently outfitted with technology, so there is no need to request specific equipment throughout the semester.
I would like to use a wireless microphone during my lectures, how do I go about reserving/checking one out?
Submit your reservation through email. You will need to provide us information on the classroom in which you will be teaching, as well as sign the Wireless Microphone Checkout Form before you receive your microphone(s).
I would like to have a lecture recorded. What are my options?
JSOM classrooms are currently not equipped to offer this service. If you would like to have a specific class recorded, please contact Media Services to explore your options.
What software is available on the podium computers?
For a list of software available, please refer to the Office of Information Technology Computer Labs web page. If the software is not on the podium, please bring your laptop with the software installed to present it to the class.
If I have an A/V need for an event, how should I go about requesting support?
Please email us at jsomtfs@utdallas.edu. Once the ticket has been created, a representative for JSOM Technology and Facilities Services will contact you to discuss details.
What connections are available from the classroom podiums?
All classroom podiums are equipped with VGA with audio, HDMI and USB connections. If you would like a formal training session, send us an email to get you on the schedule.
My laptop does not have a VGA/HDMI connection, and I forgot my adapter, what do I do?
Unfortunately, we do not have adapters we can check out. In this situation, we recommend using the desktop PC, as you will still have access to your network drive.
What technology is available in the classroom environment?
The technology available for use includes a desktop PC, document camera, podium light, podium microphone and Blu-ray/DVD player.
What if I encounter an issue with the classroom technology?
If the touch panel on the podium is still responsive, you can send out a help request by using the help button. A technician will be there to assist you within two to five minutes. If the touch panel is unresponsive, please give us a call at 972-883-5800.
I plugged my laptop in, but there is no signal to the projector.
Check to make sure you properly connected the laptop to the podium (VGA/HDMI). After you have confirmed your connection, toggle the display tabs and make sure you have the laptop tab selected. If you are still experiencing issues, please use the help button to request assistance.
I turned on the system, but after the system initializes, there is nothing displaying on the projector or monitor. What should I do?
Make sure the podium PC is turned on. The front door to the podium is always unlocked to provide you access to the podium PC and Blu-ray player. If the podium PC is turned on and the issue persists, please use the help button to request assistance.
How do I sign off the podium PC?
To sign off, follow the instructions below:
- Select the Window button
- Click on the user icon (highlighted in red>
- Select the sign-out option (highlighted in red)
