JSOM TFS Deskside Support – Services Provided
Services Provided Purchase, configuration, deployment of JSOM desktops, laptops and printers, selected by and configured by JSOM Tech Services with consultation of faculty or staff meant to use the device(s) Maintenance of JSOM copiers (basic repairs, contact with vendor for advanced repairs, supplying paper and toner, and more) Support of computer hardware and software according […]
Read moreJSOM TFS – Deskside Support Scope of Service Policies
Support Tier Full Support The highest level of support provided by JSOM TFS. This level is reserved for computing equipment purchased by JSOM TFS that adheres to the recommendations provided by JSOM TFS and that is compliant with University policies (for example, full-disk encryption, domain-joined). Partial Support Support will be provided for some computing devices […]
Read moreOperations – Staff and Faculty Support
Staff and faculty members of JSOM, here are a few frequently asked questions, with their answers. If you have additional questions, please contact JSOM Technology and Facilities Services at 972-883-5800 or send us an email. FAQs Do I send my facilities-related request to UTD Facilities Management or JSOM Technology and Facilities Services? Send all facilities-related […]
Read moreAudio/Visual – Staff and Faculty Support
Here are a few frequently asked questions — with answers — in regard to the audiovisual capabilities of our classrooms. If you do not see the answer to your question, please contact us at 972-883- 4980 or send us an email. FAQs I am a new staff or faculty member who needs to have a […]
Read moreJSOM Help Desk – Staff and Faculty Support
If you are a staff or faculty member of the Jindal School, here are a few frequently asked IT questions. If you do not see the answer you are looking for, please contact us. FAQs I am a new staff/faculty member or am expecting a new staff/faculty member. What do I do? Welcome to JSOM! […]
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